Return and Refund
30-Day Return Policy
Ronvio.com strives to provide our customers with an excellent shopping experience. Our products are of high quality, and we want our customers to be satisfied with their purchase. If you are not satisfied with your product, you may request to return the merchandise for a refund within 30 days of the invoice date.
A request for return may be submitted by contacting our customer service team at service@ronvio.com.
All returns must be pre-approved by ronvio.com and accompanied by a copy of the Return Merchandise Authorization (RMA) form which will be provided upon approval. All returns must be in the original packaging in as-new condition with the return shipping prepaid by the customer. Ronvio.com reserves the right to impose a restocking fee on all returns including, but not limited to, unauthorized and/or unusual returns. Shipping costs are not refundable. Special Order items including fixtures are not eligible for return.
Generally, you will receive a refund within 5 to 15 business days (If no refund is received within 30 days, please contact us via email).
Order Cancellation
If you want to cancel the order, please contact us (service@ronvio.com)and provide your order number and state the reason.
- a. We will NOT accept order cancellation request if the orders have been shipped. Please apply for return after receiving the package.
- b. Generally, you will receive a refund within 5 to 15 business days. (If no refund is received within 30 days, please contact us via email)
Contact Us
If you run into any issues, feel free to drop us an email at service@ronvio.com.
